The Complaints Channel is a communication system that seeks to facilitate workers, customers, suppliers, etc. can report, confidentially and through a simple form, those activities and irregular conduct that may constitute a breach of the Code of Conduct. All complaints will be received and analyzed in a diligent, rigorous and confidential manner, and a protocol defined in detail and based on best practices will be applied to all of them, with the aim of giving them an orderly response and treatment.